faq.website-creator.orgFrequently Asked Questions - Home

Menu Basics What type of site may I build What type of site may I build? What limitations do I have when building my website? What makes us different from other similar solutions? What do I need to build a site? Can I add files to my site with FTP? Can I edit my existing website? How can I migrate a site built with FrontPage or Dreamweaver to your sitebuilder? What browsers and operating systems is my website compatible with? Can I create a site with multi-language content? Can I export the content of my site? Website admin access Do I need to activate my account after I sign up? I have misspelled my email address during sign-up and didn't receive the activation email. How do I log in my site? How can I change my login name? How can I change the email address of my website account? I have forgotten my password. How can I recover it? I can't log in to my website even when I use the correct login and password. I can no longer access my website from my computer I keep getting logged-out when editing my site. I can't log in my account from the Edit icon at the bottom of each page - no login popup appears. On attempt to login to my account I get a notice that my site uses elements which are not present in my current plan. Why? What is the difference between Admin view and Normal view? Will users see the changes I make in Admin view? Account termination, cancel billing How do I terminate my account? How do I cancel or change my paid subscription? How can I update my billing info? Edit Site Content Edit content Can several people edit content on the site at the same time? Can I undo changes and revert to a previous version of the content? My website is too slow to view and edit. Publish Content Can I remove an already published content from Normal view but still keep it in Admin view? Add pages How many pages can I add on my site? How do I add a page without listing it in the Navigation Menu? Can I make some pages on my site available to select users only? Can I create an option for paid membership on my site? Can I set a Page Not Found within my site? Can I setup an Under Construction page, or stop visitors from viewing my website until it is ready to go public? Manage navigation When do changes in the menu get published? My navigation menu is missing in Normal view although it is visible in Admin view. How many subnavigation levels may I have? Can I change the position and orientation of my navigation and subnavigation? Can I create an intro (splash) page with no navigation on it? Text, Links and Anchors Can I change the size, font and color of text? What is an anchor? I have added an anchor in the Text and Images editor, why doesn't it appear when I select the page from link drop-down? Can I paste content from other programs or internet sources inside the Text and Image Editor? Music and Movies Can I insert music or movies on the page? I added a Media file using the Text and Images editor but it doesn't play in Admin view. My video file does not play even after publish. Can I create podcasts? Images How do I upload multiple images in an image gallery at once? What is the difference between the gallery thumbnail and slideshow view? Can I turn off the cropping for gallery thumbnails? How can I make the large view of my gallery images fit in the image viewer? Can I link directly to the URL of a gallery image? The gallery images I uploaded are very large, but I can't zoom in to their full view. The transition effect for my slideshow gallery is not working. How do I keep my gallery images from being enlarged and printed by anybody? I want to open an enlarged view of an image placed in the Text and Image editor. Files What types of files can I store in a File Area? Is there a file size limit for uploading files? What is the available bandwidth for uploading / downloading files? Can I link directly to the URL of a file uploaded in a File area? Can I use FTP to upload files to my website? Can I restrict access to a particular file to select users? Forums and Blogs What is the difference between Forum and Blog? Can I switch between Forum and Blog layout at any time? Will I lose the current postings? How do I create a moderators list? Can I assign anyone as my forum moderator? Can moderators change the Forum / Blog settings? Can I review new postings before they get published? Can I set blocking for postings containing offensive language? What is RSS? How can users and websites subscribe to my forum's RSS feed? Can I create a forum or blog with restricted access? Can I embed an RSS digest from a forum / blog within another page? Can I insert images or HTML snippets in forum/blog postings? Web forms What types of web forms can I create with the Forms Editor? Can I make a form which submits the information to an email address and adds the user email to a mailing list? Can I make an online appointment form? Can I create a form which will allow visitors to attach a file? I want to receive a copy of my form messages at several email addresses I do not receive the form messages send to my email address. What's wrong? After submission my form displays error messages. How to fix this? Mailing lists What is a mailing list? How do I delete a mailing list? Can I import the email addresses from a mailing list I already have? Can I have users subscribe to the same mailing list from different pages on my site? Can I add more input fields to the mailing list subscription form? Can I send rich-text or HTML newsletters with the mailing list? Can I send messages with attachments using the mailing list interface? HTML code Can I use the HTML Snippet for integrating Buy Now buttons or a Shopping Cart? Can I insert HTML snippets inside a Text and Image area? What should be the structure of the HTML code inserted in the HTML Snippet? Can I install scripts on your server using the HTML Snippet? My site has stopped functioning properly after I inserted an HTML Snippet. News I don't seem to have an option to add news to my website. Why? When do updates to news get published? Can I have different news items on the different pages of my site? I lost my news after changing to another design. Can I set a News group to be displayed on all pages of my site? How do I delete a News group? Branding & Design Change Site Design How may I change the design selected during signup? After switching to another design some of my content is no longer visible. Add Logo and Slogan How can I create a logo? What is the recommended logo size? I have a logo, how can I resize it to the recommended size? My logo does not blend well with the design background. Why? Do I need to add the slogan on each page from the site? Page header images and flash Can I upload my own header images? Can I add a Flash movie as a header visual? Can I display a slideshow or rotating images in my page header? Copyright text and footer icons Can I hide the Edit, Email and Print icons in my website footer? Can I change the position of the bottom navigation, copyright or footer icons? Can I use HTML code inside the copyright area? Tabs and columns using sections How do I use the content sections to shape my page layout? Can I add sections to any content area on the page? My horizontal classic sections do not have equal width. Split a page in columns How may I split my page in several columns? I need to have a different number of columns in the different parts of my page. Can I achieve that with Page Columns? Hosting Display your site under a custom domain Can I have my website hosted under my own domain? How and where may I purchase a domain? Can I set up my domain to open my website by using domain redirection or URL forwarding? I can't locate the DNS management options at my registrar's website. What should I do? I am required to enter Name Servers for my domain. Which are the Name Servers I should enter? I have set up my domain according to the instructions, but my website doesn't come up when I type in the address. When I access...